Terms & Conditions

General Terms

This website is operated by Dem Socks Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Dem Socks.

By visiting our site via “demsocks.co.uk” or “demsocks.com” both registered to Dem Socks Ltd, and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced on this page. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers and/ or merchants.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.Your Order

1.1 Reject or Cancel

Dem Socks reserves the right to reject or cancel an order should it fall within any of the following reasons:

  • The product is not available or in stock due to an inventory delay
  • Your billing or delivery address is not correct or verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided
  • In the event of a pricing error, misspelling or other mistake in the website information
  • Your order includes discount codes used with a fraudulent purpose

In the unlikely event that we are unable to fulfil your order for whatever reason, an email will be sent to the email address supplied with the order explaining the issue that may have arose.

2. User Content

2.1 Your Data

All data you provide us with throughout the process of your order, is simply used to fulfil the order requirements. In addition, you may contact us after you have placed your order for support and the data gathered such as your email address and name is so that we can reply back to you.

When you chose to register on our website, your email address and user name will be stored in our servers.

2.2 Data Collected When Browsing

In line with other websites, log files are stored on the web servers. These logs will include the visitor’s IP address, browser type, referring page and timestamp. This information is used to diagnose issues that may occur with the website on a given day and given time. We are unable to identify you personally using your IP address.

To read more about what data we collect, please visit our Privacy Policy page.

2.3 Cookies

Cookies are small digital signature files that are stored by your web browser to allow your preferences to be recorded when visiting a website.

We will collect relevant cookies to understand your preferences and improve your website experience.

You can read more about which cookies we store on our site and update your cookies preferences on our cookies policy page.

2.4 Deletion of Your User Data

If you wish to have your user data deleted, please contact us by email at info@demsocks.co.uk and provide the following information:

  • First Name
  • Username
  • Email Address you’ve used on our site
  • Reason for Deletion

Please allow up to 10 days to process your request.

3. Our Prices

Dem Socks reserves the right to change the price of a product at any time without any prior notice.

Any orders placed prior to these changes, cannot be amended to the revised price.

4. Shipping & Delivery

4.1 Shipping

All orders made on Dem Socks’ website are dispatched from the UK. We aim to dispatch all orders the same day as they are received, however, due to volumes, this may not always be possible and your orders are likely to be dispatched the next morning.

Free Delivery is only applicable to UK orders which are made of 3 items or more. Your order will be dispatched on as second class postage (3-5 working days).

You can read more about our Shipping Services on our Shipping page.

4.2 Delivery

Delivery times are estimates and they cannot be guaranteed by Dem Socks as the delivery services are out of our control.

Dem Socks cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of, adverse weather conditions, natural disasters, fire, epidemics, pandemics or failure of public or private telecom networks.

4.3 Lost Orders

Orders are classed as lost based on the below timelines:

UK – 10 working days after due date

Europe & Republic of Ireland – 20 working days after due date

Rest of the World – 25 working days after due date

No refunds will be issued until the above timelines are applicable.

4.4 Customs Charges & Fees

International shipping, including Europe since the 1st January 2021, requires a customs declaration form and goods may be subject to customs charges and fees. Dem Socks does not cover customs and fees charges, this is at the recipient’s responsibility.

Failing to pay for these charges, when applicable, might mean that your parcel will either be returned to us or destroyed.


5. Discount Codes & Offers

5.1 Discount Codes

Only one discount code can be used per order. Discounts are applied to the order subtotal excluding postage charges.

Some discount codes may have pre-requisites for it to be valid.

Discount codes cannot be used when purchasing e-Gift cards.

Dem Socks reserves the right to refuse or cancel the use of a discount code without any prior notice.

5.2 Offers

Occasionally we may run promotional offers for a certain amount of time. Dem Socks reserves the right to terminate or extend a promotional offer without prior notice.

Company Registration

Dem Socks Ltd, International House, 64 Nile Street, London, N1 7SR, United Kingdom.
Company Registration no: 12102754

Trademark no UK00003434148